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Seeking urgent clinical treatment - guidance on NHS 111 and urgent treatment centres

A guide on how to access the help you need for new onset illnesses or injuries for which you are seeking urgent help or advice.

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Safe to Wait SOP for Band 3 HCAs (S76)

The rationale for introducing a “Safe to Wait” process is, for when patients present to UTC Services, the first point of contact will usually be the Reception/HCA staff. The Safe to Wait Guidance will be undertaken by Health Care Assistant (Band 3) staff following specific training and a period of demonstrating competence for the assessment of patients attending the UTCs with specific conditions/injuries. This will ensure that Band 3 HCA’s are aware of “Red Flag Signs”, and symptoms that indicate that someone presenting at the unit may require immediate or urgent attention.

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Disclosure Ref 202243 - Agency for Biomedical SciencePathology - Copy.pdf

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Section 5.28 COVID-19 (IP&C Policy)

Section 5.28 COVID-19 (IP& C Policy) v2 (September 2022). With links. The aim of this document is to provide operational guidance to staff in particular in relation to COVID-19.

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Moderate Risk - Diabetes Foot Care information and advice leaflet.pub

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COVID Outbreak Form for Patients

COVID Outbreak

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APPENDIX 6 Application Form for Unpaid Parental Leave.docx

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Short Break Service SOP (S137)

This SOP aims to outline the process for providing clear guidance to medication support and assistance, delegation to the support workers/support worker supervisors and what training they need to complete for them to be able to support the patients in the service.

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Organisational strategy - Bitesize slides - Working in Partnership

Organisational strategy - Bitesize slides - Working in Partnership

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Disclosure Ref 2025153 - Deaths of under 1 year olds.pdf

Disclosure Ref 2025/153 regarding the number of babies (under 1 year old, including stillbirths if applicable) who died in the Trusts care between 1 January 2010 and the present day

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Prevent Policy (P46)

The overall aim of the policy is to make clear the duties, responsibilities, and arrangements in place to enable DCHS staff to safeguard and support individuals (children, young people, adults or staff); where it is suspected that the individual(s) is at risk of being drawn into terrorism or other forms of extremist activity. Safeguarding and promoting the welfare of children, young people and adults is everyone’s responsibility and this Policy sits alongside the DCHS Safeguarding Adults Policy and the DCHS Safeguarding Children’s Policy. The Counterterrorism and Security Act 2015 places a duty on certain bodies, including NHS Trusts, to have “due regard to the need to prevent people from being drawn into terrorism”; including a statutory responsibility to appoint a Prevent Lead and provide training for all staff. Healthcare staff have a key role in Prevent. Prevent focuses on working with individuals (patient’s and/or staff) who may be at risk of being exploited by radicalisers and subsequently drawn into terrorist related activity. Prevent does not require staff to do anything in addition to normal duties. Staff are expected to raise concerns about individuals who are being exploited in this way (DOH 2011).