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Patient Experience Team leaflet

Patient experience team leaflet, includes information on how to make a complaint and where patients/carers can access support. Updated 2022

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Standard Operating Procedure for Waiting List Validation (S108)

The purpose of this SOP is to set out the waiting list validation stages and process for staff and managers with services that have waiting lists. Across Planned Care and Specialist Services (PCSS) there are patients on waiting lists. To support the management of these waiting lists it is important to regularly validate those patients who are waiting to be offered an appointment. Services with waiting lists should consider the appropriateness and frequency of undertaking the three stages of waiting list validation, these being: technical, administrative, and clinical.

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APPENDIX 5 - Allegations under the Disciplinary Policy.docx

HRP24 Appendix 5 - Allegations under the Disciplinary Policy

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Cancellation of Clinic Standard Operating Procedure (S153)

Cancellation of Clinic Standard Operating Procedure

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Word Mediation Referral Forms - DCHS.docx

Mediation Referral Form - DCHS

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Invite to Stage 3 - Supporting Maintaining Attendance (SAMA).docx

Invite to Stage 3 Meeting - Supporting Maintaining Attendance

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Temperature Monitoring of Medicines Storage Rooms SOP (S74)

Aim of SOP; to reduce risk to patient safety by monitoring exposure of medicines to high temperatures. DCHS accepts that the storage of medicines may exceed 25°C in exceptionally hot weather. However, all staff must follow the actions outlined in this SOP to reduce this risk.

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Self Administration of Medicines Procedure (S28)

The aim of this procedure is to advise ward staff in the community hospitals of the process to be taken in supporting appropriate patients to self-administer their own medicines whilst an inpatient in a DCHS hospital.

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Patient Manual Handling Policy (P76)

This policy describes how the Trust will comply and maintain compliance with the regulations. It will ensure that the Trust actively reduces the risk of injury from the moving and handling of patients and thereby reduce the incidence of patient injuries, and of musculoskeletal disorders within the staff population working in the clinical setting of the Trust.

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A4 - Hoverjack And Hovermatt User Log (S78)

Hoverjack And Hovermatt User Log (S78)