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Patient Safety

Patient Safety is the freedom from harm in healthcare and is a process by which an organisation makes patient care safer.

Industrial Action Update - Issued on 16 January 2023

Ahead of this week’s planned industrial action by the Royal College of Nursing (RCN), we’ve developed an in-depth briefing which we hope colleagues will find useful. It also signposts to other helpful sources of information.

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Standard Operating Procedure for seated patient lifting device in community settings following a fall (S96)

This standard operating procedure sets out the process by which clinicians working within Integrated Community Services are able to utilise a seated lifting device (e.g. Mangar Elk or Camel) to support patients who have fallen in their home environment. This will prevent long lies and use of emergency ambulance personnel for retrieval only. The aim of this procedure is to support clinicians to: • Understand the purpose and use of the device • Ensure the response using the device is appropriate. • Ensure clinical documentation is properly completed.

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Patient Experience Team leaflet

Patient experience team leaflet, includes information on how to make a complaint and where patients/carers can access support. Updated 2022

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Standard Operating Procedure for Medicines Management in the ISHS Community Setting (Pop up Clinic) (S134)

This SOP sets out the actions taken to facilitate the safe transportation, administration and monitoring of any medications used in the community setting in line with the medicines code.

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The Urgent Treatment Centre (UTC) Did Not Wait, Left Without Being Seen SOP (S144)

The SOP defines what staff should do when a patient or parents/carers with a child leave the unit after being booked in, but prior to being assessed, or who leave the department before finishing treatment.

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Word Mediation Referral Forms - DCHS.docx

Mediation Referral Form - DCHS

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Disclosure Ref 2025319 - Access to clinical information systems.doc

Freedom of information disclosure relating to how external organisations can request approval to connect to the Trust’s test or production clinical systems, including who approves it, what steps are involved, and where the request should be submitted.

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Undertaking a trial without catheter in a community setting Guideline and protocol (G93)

A trial without catheter (TWOC) is an essential part of the community nurse role. This routine procedure supports patients to remain within their own homes to receive health care. The Royal Marsden Manual Online of Clinical Nursing Procedures (2018) offers nursing guidance for urinary catheter removal but does not provide guidance for staff on how to undertake a TWOC safely at home or in a community hospital. This Guideline and protocol aims to provide evidence based recommendations to enable a trial without catheter to be undertaken in a community hospital or patients own home by a qualified competent practitioner.

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Home Visit Standard Operating Procedure (S75)

Home Visit Standard Operating Procedure

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Manual Handling Operating Standards January 2022

Manual Handling Operating Standards January 2022, includes TILEO

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Standard Operating Procedure for Waiting List Validation (S108)

The purpose of this SOP is to set out the waiting list validation stages and process for staff and managers with services that have waiting lists. Across Planned Care and Specialist Services (PCSS) there are patients on waiting lists. To support the management of these waiting lists it is important to regularly validate those patients who are waiting to be offered an appointment. Services with waiting lists should consider the appropriateness and frequency of undertaking the three stages of waiting list validation, these being: technical, administrative, and clinical.