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Diabetes Education Service

Understanding your Type 2 diabetes is important so you can learn how to control it and have the best quality of life possible.

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Requesting and Managing Pathology Results within DCHS Community Hospital Wards SOP (S98)

The purpose of this Standard Operating Procedure (SOP) is to outline the steps required to effectively manage the requesting, receiving, filing and actioning of all pathology results by either an electronic process or by a relevant paper-based system. Utilising an electronic system (such as ICE) enables pathology requests to be requested, reviewed and actioned electronically via the electronic patient record within TPP SystmOne. There are an estimated 1.12 billion pathology tests undertaken each year in England (NHS England, 2020) It is imperative a record of all pathology samples is accurately maintained to avoid patient harm and improve patient outcomes (WHO, 2021). The Care Quality Commission (2021) inspects the management of test results to ensure processes are robust, practice is safe and care is effective.

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Missing Patient Procedure Including Section 18 Concern for Safety and Welfare (S23)

This procedure has been developed to inform hospital staff what action to take when a detained patient is absent without leave from the hospital where they are liable to be detained under the Mental Health Act 1983. Guidance when an informal patient’s whereabouts is unknown and this includes patients that may be missing from other in-patient areas. The procedure aims to provide a consistent and easy to follow approach thus supporting the staff and protecting some of our most at risk and vulnerable patients.

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Patient Experience Team leaflet

Patient experience team leaflet, includes information on how to make a complaint and where patients/carers can access support. Updated 2022

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Standard Operating Procedure for Waiting List Validation (S108)

The purpose of this SOP is to set out the waiting list validation stages and process for staff and managers with services that have waiting lists. Across Planned Care and Specialist Services (PCSS) there are patients on waiting lists. To support the management of these waiting lists it is important to regularly validate those patients who are waiting to be offered an appointment. Services with waiting lists should consider the appropriateness and frequency of undertaking the three stages of waiting list validation, these being: technical, administrative, and clinical.

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APPENDIX 5 - Allegations under the Disciplinary Policy.docx

HRP24 Appendix 5 - Allegations under the Disciplinary Policy

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Cancellation of Clinic Standard Operating Procedure (S153)

Cancellation of Clinic Standard Operating Procedure

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Word Mediation Referral Forms - DCHS.docx

Mediation Referral Form - DCHS

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Invite to Stage 3 - Supporting Maintaining Attendance (SAMA).docx

Invite to Stage 3 Meeting - Supporting Maintaining Attendance

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A9 Management of Diabetic Patients on Insulin on Community Cardiac Rehabilitation Programmes (S109)

Procedure for how to manage diabetic patients on Insulin on Community Cardiac Rehabilitation Programmes

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Administration of Medicines in an Emergency Situation for Children SOP (S31)

S31 - Administration of Medicines in an Emergency Situation for Children SOP