Please note that this information and service is for adult patients only. For children's continence services, please visit the childrens' continence service page. 

About us

We are a team of bladder and bowel specialist nurses with expertise in the care and treatment of bladder, bowel and pelvic health conditions, including pelvic floor dysfunction, continence and incontinence support. We are supported by our administrative and home delivery team.

What we do

Bladder and bowel problems are common, but they are poorly understood. Our specialist team are passionate about the need for clinical assessment and personalised care planning, with dignity in care being at the heart of this confidential service. We provide information, support and professional advice to patients, healthcare practitioners and carers. We believe everyone has the right to be continent and have access to the highest standards of care; where symptoms cannot be treated, they can often still be improved.

Who is the service for

Our service is open to adults registered with a GP in Derby City and Derbyshire County with clinics at various locations across the county. The service offers a home visiting service for those who are housebound or residing in residential care.

Pad & product queries  

Pad / Product Queries: 01773 546869 
E: -
To activate a delivery : 0800 030 4466 – option 1 & option 1 again

What are our core service delivery hours?

Telephone lines and email accounts are monitored and answered between 08:00 and 15:00 Monday to Friday.

Clinic appointments and home visits are available between 09:00 and 16:30 Monday to Friday

Which area do we cover?

We offer clinics throughout the county and patients can be seen at a clinic of their choice, alternatively if they are house bound then we will arrange to visit at home.

Access to the service is via open referral. People can:

You need a referral to the service and a full assessment first. Products are then prescribed on an individual basis and in respect of clinical need.

NHS Clinic / Community Hospital/ Primary Care Centre




Contact number

Alfreton Clinic

Alfreton Primary Care Centre

Church Street


DE55 7AH

01773 546800

Belper Clinic

Babington Hospital

Derby Road


DE56 1WH

01773 820093

Buxton Health Centre

Bath Road


SK17 6HH

01298 79251

Coleman Street Primary Care Centre

Coleman Street


DE24 8NH

01332 861170

Heanor Clinic

Heanor Memorial Health Centre

Ilkeston Road


DE75 7EA

01773 599410

Ilkeston Community Hospital

Heanor Road



0115 9305522

Long Eaton Primary Care Centre

Midland Street

Long Eaton

NG10 1RY

0115 8554001

Peartree Clinic

Peartree Road


DE23 8NQ

01332 888030

Revive Clinic

The Revive Healthy Living Centre

Roe Farm Lane, Chaddesden


DE21 6ET

01332 288740

Ripley Clinic

Ripley Community Hospital

Sandham Lane



01773 743456

Shirebrook Health Centre 9AM – 3PM

17 Patchwork Row


NG20 8AJ

01623 742420

St. Oswalds

Ashbourne Community Hospital

Clifton Road



01335 230000

Swadlincote Clinic

Swadlincote Primary Care Centre

Civic Way


DE11 0BW

01283 818000

Wirksworth Clinic, Hannage Brook

Hannage Way, Off Water Lane,




01629 823721

All appointments are on a 1 to 1 basis whether in clinic or at home.

Please call or e-mail the service, all queries are answered on an individual basis and will be passed to a continence nurse specialist to respond to.

Via the following link:

Document Name Document Type File
Continence Appliance Prescribing Guideline - Community Clinical Guideline Link
Continence Appliance Prescribing Guideline - Hospital Clinical Guideline Link
Continence Prescribing – Top Tips for Community Nursing Teams & Prescription Clerks Clinician Guide Link
Continence Product Request Form Clinical Document Link

For IUGA leaflets in different languages visit Leaflets - Your Pelvic Floor

Document Name Document Type File
3-Day Voiding Chart Patient Information Leaflet Link
28-Day Bowel Diary Patient Information Leaflet Link
Transition to Adult Services Leaflet Patient Information Leaflet Link
International Urogynaecological Association (IUGA) (Bladder Training) Patient Information Leaflet Link
Low Dose Vaginal Estrogen Therapy (IUGA) Patient Information Leaflet Link
Pelvic Organ Prolapse RV3 (IUGA)

Patient Information Leaflet

Vaginal Pessary for Pelvic Organ Prolapse RV2 (IUGA)

Patient Information Leaflet

Pelvic Floor Exercises for Women RV2-1 (IUGA)

Patient Information Leaflet

POGP Pelvic Floor Exercises Patient information Booklet Link
Overactive Bladder RV2 (IUGA)

Patient Information Leaflet

Constipation RV1 (IUGA)

Patient Information Leaflet

POGP Improving Your Bowel Function Patient information Booklet POGP Link
Faecal Incontinence RV2 (IUGA) Patient Information Leaflet Link
Continence Care L269 Patient Information Leaflet Link
Post Micturition Dribble                            L270 Patient Information Leaflet Link
POGP Pelvic Floor Exercises For Men Patient Information Leaflet Link
Hydration Leaflet Patient Information Leaflet Link

For additional information, please visit here : Learning disabilities: Derbyshire Healthcare NHS Foundation Trust or contact

Document Name Document Type Link

Poo Matters - Information for families and carers

Patient Information Click here
Poo Matters - Information for health professionals Patient Information Click here
Constipation Resources - Families/Carers stage 31 Patient Information Click here
Constipation Resources - HCP 31 Patient Information Click here
Easy-read Poo Matters Patient Information Leaflet Leaflet/PowerPoint Presentation Click here
Poobusters YouTube Video Click here
What are the signs of constipation? YouTube Video Click here
Bristol Stool Chart Stool Chart Click here
A4 Poster Learning Difficulties Poster Click here
A4 Patient Leaflet Patient Information Leaflet Click here
A4 Posters for Carers Poster Click here
A4 Carer Leaflet Tackling Constipation Patient Information Leaflet Click here
Document Name Document Type Link

Catheter Passport V7

Patient Information Click Here
Catheter Card Patient Information Click Here
Care Plan Information for Clinicians/Care providers Click Here
Cauti Poster Information for Clinicians/Care providers Click Here
Stop Cauti Pocket Card Information for Clinicians/Care providers Click Here

World Federation of Incontinence and Pelvic Problems

ACA Association for Continence Advice      

Disabled Living (Formerly Promocon)               

Spinal Injuries Association (SIA)  

Multiple Sclerosis Society

International Continence Society

Name Job title
Rachel Robinson Service Lead / Manager
Helen Greaves Lead Clinical Continence Nurse Specialist
Michelle Phillips Service Co-ordinator
Diane Prior Administration Assistant
Claire Smith Administration Assistant
Kriss Gulbe-Mitchell Administration Assistant
Belinda Hamblin Continence Specialist Nurse
Cathie Lynam Continence Specialist Nurse
Carole Barsby Continence Specialist Nurse
Caroline Hobson Continence Specialist Nurse
Kate Colls Continence Specialist Nurse
Nicola Rea Continence Specialist Nurse
Tina Ballo Continence Specialist Nurse
Yvonne Mantell Continence Specialist Nurse
Sara Mackie Continence Specialist Nurse
Laura Kirkham Continence Specialist Nurse
Rebecca Painter Continence Specialist Nurse
Marianne Cumberpatch Continence Nurse Specialist
Rachelle Cook Continence Nurse Specialist
Catherine Goodinson Continence Nurse Specialist
Damian Poniatowski-Napthine Continence Nurse Specialist
Andrea Jackson Health Care Assistant
Jennie Burt Products Co-ordinator
Jane Berrisford Health Care Assistant
Nicola Coote Health Care Assistant
Annette Taylor Products Co-ordinator
Steven Herring Products Administration Assistant
Lisa Jones Products Administration Assistant