Administrative skills and functions development programme

This is a development journey for all current DCHS admin staff. Our goal is to strengthen and support the admin workforce so we can meet the future with confidence – just as our clinical teams are doing.

We’ve started this journey by listening to you and building on the helpful feedback already gathered through the Admin Forum.

• Admin insight visits: We’re visiting teams to better understand the wide range of admin roles and experiences across DCHS – your work, your challenges, and your ideas. These are similar to our current service insight visits and will shine a light on the impact admin staff make every day.
• Skills development: Together, we’ll co-design a training programme focused on digital and practical skills – to help you deliver the most efficient and confident support to patients and services.
• Career pathways: We’re creating clearer and more consistent admin job descriptions and development pathways. Whether you want to progress, diversify, or simply feel more secure in your role – we’ll design this with you and for you.
• Drawing on your expertise: You know what works (and what doesn’t) when it comes to the everyday essentials – like room bookings, ordering stock and much more. That's why we need to tap into your experience to explore smarter, more cost-effective ways of working.

Once we’ve heard from you, we’ll move into the next phase, working with you and alongside our clinical and managerial teams to:

• Explore your ideas for working differently.
• Look at where technology can make your jobs more doable and improve patient experience.
• Keep listening – ensuring your voice shapes how this programme grows over time.

• Staff Transfer Scheme FAQs
• Admin skills and development programme survey summary
• Focus Group summaries - Admin skills and development programme