Clinical systems training

SystmOne training

To ensure consistency and understanding of how DCHS requires staff to record their notes, activity for reporting, and to use SystmOne to its full capacity for their role, all new starters to DCHS, including students, bank staff, regular agency, and users who may have already used SystmOne within another Trust, are required to undertake the standardised initial SystmOne induction training before access to SystmOne is granted.

The session is an introduction to SystmOne and will focus on the navigation, key concepts, functionalities and usage specific to your role and the main SystmOne unit tto be worked on. To request SystmOne induction, a training request form must be completed. Once the completed form has been completed, a member of the systems training request team will be in contact with the trainee with details of training session.

SystmOne training via ESR

We have introduced a new process for delivering SystmOne induction training via ESR which is available to some staff members. Once we receive the completed training request form, if training via ESR is applicable to the staff member's role and SystmOne unit they will be accessing, instructions together with a guide will be eamiled to the trainee. The guide will explain how to access the ESR session, the steps to follow for completing the course, and how to obtain an automatic completion of training email. The automatic completion of training email must be forwarded to the training request team before access to SystmOne can granted by the Registration Authortiy team.

SystmOne training via Teams

If the ESR training is not applicable to the staff members role and main SystmOne unit they will be accessing, an email offering a Teams training session with one of our facilitators will be sent to the trainee. Teams training sessions take place via Microsoft Teams and can last up to 90 minutes. As training is specific to a role, our facilitators allocate adequate time to cover the objectives set for each training session, therefore, we ask attendees to please arrive on time. Unfortunately, late arrivals may be asked to rebook their session.

**Please note, the ESR training option is not currently available for all staff including students, administrators/receptionists, phlebotomists, ward-based staff, or those working on the Mental Health SystmOne unit**

This one to one session is for those that have previously attended SystmOne Induction training.

The session will cover key concepts and functionalities of SystmOne & provide an update on new features or changes that may have been made since the initial training was undertaken.

 To request a SystmOne Refreshers training session please complete a training request form and a member of the training team will be in contact 

Following on from the initial SystmOne Induction training, this session will cover features that are specific to the trainees role & the SystmOne unit that they will be accessing. This will also provide an opportunity for  any questions that may have arisen to be answered since the trainee has been using SystmOne

To request a Follow Up & queries session please complete a training request form and a member of the training team will be in contact 

Booked to attend an EPS session for an overview of prescribing that enables patients’ prescriptions to be sent direct to the pharmacy of choice

To book an EPS training session please complete a training request form and a member of the training team will be in contact 

Book to attend a Brigid App training session which shows clinical staff how to record observations on inpatient units using a tablet or phone

To request a session focusing on the Brigid App, please complete a training request form and a member of the training team will be in contact 

Group or 1-2-1 session tailored to a specific role. The focus of the session will be using SystmOne on mobile devices. SystmOne induction training must be completed with DCHS prior to attending Mobile Working training, we therefore, ask that you please do not book on to Mobile Working until the initial SystmOne induction session has been completed with us.

Prior to attending the training session, please ensure you have the SystmOne Mobile Working Icon on your Toughbook/laptop, a username, password & memorable word set up. Please contact the TPP SystmOne support team if you require Mobile Working access to be set up. We ask that you have also logged on to Mobile Working at least once prior to attending the training session. If the above is not in place, unfortunately, training will have to be rescheduled).

Please see below dates for training. To reserve a place and receive the link for the Teams session, please click here to email your chosen date for training. 

For Mobile Working for Care Coordinators, Phlebotomists (Permanent or Bank) & Mobile Working for Children's Services, please email dchst.trainingrequests@nhs.net for further dates.          

Useful guides and videos for Systmone and Mobile Working can be found by clicking here