Recognition Of Staff Excellence (ROSE) Awards
Has a member of our staff made a difference or delivered extraordinary care?
The Recognition of Staff Excellence, or ROSE award, is a local recognition scheme that honours and celebrates the exceptional care and dedication shown by our Derbyshire Community Health Services staff and volunteers. Whether that’s a nurse, therapist, receptionist - or any single one of the 4,300 staff working here - this award enables you to say thank you to someone who made a difference to you at a moment when you needed it.
As a member of the public, you can nominate a healthcare worker for a ROSE award to say thank you for making a difference or delivering an extraordinary level of care.
The ROSE award is a public to staff recognition scheme, if you are a member of staff and want to recognise a colleague, click here to learn more about our Inspirational Recognition of Inclusive Staff (IRIS) award.
If you are a member of staff, you can view our new IRIS award here for nominating your fellow colleagues.
The criteria for nominating someone for a ROSE award is:
- Outstanding level of service or care delivered by a team or individual
- Extraordinary act of compassion, kindness or inclusion
- Excellence in delivering personalised care or service
- Recognition of partnership working which makes a difference to individuals or groups.
This month’s winner
Emma Jackson from our Integrated Sexual Health Services
Emma went above and beyond without even realising it. It is clear that she is simply a very good and educated person and it is clear that she values her job and her patients so much. I was so grateful for the kind service I received today. She was caring and reassuring, and demonstrated how inclusive she was, as if it was second nature. I could not have asked for a better service, and I could not be more grateful that she was the face who took me through the procedure I was already nervous for. Truly, thank you.
Past winners
This month's winner
Deanna Pereira-Wrafter from the Dementia Palliative Care Team
My mum suffers with dementia and Alzheimer's and recently had a stroke, she was admitted to Derby Royal Hospital stroke ward, where she really struggled from a dementia point of view as the ward was so busy and noisy. A family friend recommended we ask for support from the dementia team, and we were introduced to Deanna. Deanna visited mum on the ward regularly to check how she was doing and spent time educating the nursing team on how to better care for my mum's dementia needs. She also assisted us as a family when my mum was transferred to St Oswald's in Ashbourne and subsequently visited mum there. Deanna was so caring and compassionate towards my mum and was a real advocate for her on the ward, always having her health and wellbeing at heart, and took time to engage and talk to my mum as a friend. Deanna has continued to provide support for both mum and me since mum was discharged from hospital and has made sure we have continued palliative dementia support at home. We cannot thank Deanna enough for her support and kindness, her role has made a huge difference to us at an incredibly difficult time. Thank you Deanna.
Alison Smedley, podiatry receptionist, Pear Tree Clinic who received three nominations
I have known Alison Smedley at Peartree for quite some time and always found her to be efficient and professional in her approach to work. She is always friendly and cheerful and greets you with a smile on arrival. She does her best to find a suitable next appointment and will contact you if a cancellation arises or an alternative clinic has availability.
Alison is so helpful when you go into clinic and also if you ring up with a problem nothing is too much trouble for her.
Alison is so caring, very professional. Always had a kind word, nothing is too much trouble for her. It's always lovely to see her smiling face. She is the sort of person that the NHS needs. I wish her well in everything she wishes to achieve in her professional career.
Julie Cooper, community nurse, Alfreton Primary Care Centre
Julie and her team, Carly and Laura especially were absolutely incredible with our family when our son/brother was transferred from the paediatric nursing team to adults, Julie went above and beyond ensuring we were empowered, supported and cared for, nothing was too much trouble, she liaised meticulously with GP and the palliative care team at the hospice to ensure Owen could be cared for at home. Our son Owen had a chronic terminal illness, he heartbreakingly died but died very peacefully at home surrounded by love.
Nothing was ever too much trouble and as parents and sibling of Owen we were facing the most unimaginable situation. Julie was an absolute angel, as were Carly and Laura who visited and administered medication with such compassion and kindness. They really are amazing.
Jackie Hancock, Derby Rapid Response Team
My Dad had a sudden admission to hospital, after being fit, well and independent undergoing radiotherapy, this admission lead to a diagnosis of palliative advanced cancer. Coming out of hospital when he lived alone and had previously been totally independent was very worrying for us as a family. We were told an outside company would be coming into care for Dad, but we had some big issues with the company and the care he received. We told Jackie about our concerns on her very first visit to us back at Dad's home and she immediately got on the phone and got the amazing rapid response carers to come in and start looking after Dad. She also made sure she raised our concerns with her managers to prevent further issues with future patients. We felt Jackie was so kind, compassionate, and caring at a time our lives had been turned upside down. We will be forever grateful to Jackie, and we think she is an asset to your team.
Overdale Community Nursing Team
The Overdale community nurses looked after me over an 8-month period when I needed almost daily dressing changes for painful and distressing leg ulcers. All three were professional and caring but their can-do attitude resulted in solutions always being found to the many medical and scheduling challenges which arose. All that aside they made every appointment almost a pleasure with their compassion, humour, and gentleness. They are a credit to the NHS and their profession. I am now being treated elsewhere but the service level provided at this practice far exceeds what I’ve experienced at any of the seven countries I have lived on.